Cancellation policy

Cancellation policy


You can cancel your contract within 30 days without giving reasons in writing (e.g. letter, fax, e-mail, online form.) Or also by returning the goods before the deadline expires. The period begins upon receipt of this notification in writing, but not before receiving the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing.
The revocation must be sent to:

Tabac Benden GmbH
Versandzentrale & Lounge
Fax: +49 (0)211 3106 373 19

Returns processing:
The shipping confirmation of your order contains a link which allows you to create a return label up to 30 days after shipment itself.
In addition, you will find a returns management in your password protected customer area on our website (in "My Account" under "My recent orders"), where you can also create a return label. By this return label you can place the package free of charge in every post office, every packing station and every delivery in Germany.
After these 30 day, this online returns is no longer available. Please contact in this case, call or email us. And we will send you a return label to a printable email, the same above-described characteristics as the online returns This approach does not constitute a necessary condition for the effective exercise of the right.

Consequences of withdrawal


In case of an effective cancellation the mutually received benefits are to be returned and prospective benefits (e.g. outstanding interest) surrendered. Can the received performances and benefits (e.g. benefits of use) not or partly not be returned, or in deteriorated condition only, you must pay us compensation for lost value. For the deterioration and derived benefits, you must pay compensation only to the extent the use or the deterioration originates from your handling with the material, which is beyond the consideration of the characteristics and functioning. By "testing the properties and functioning" means the testing and trying out the goods as is possible and customary in a shop. Transportable items are to be returned at our risk. You have to bear the regular costs of returning the goods if the delivered goods correspond to the ordered, and the value of the goods delivered does not exceed an amount of 40 euros, or if, at the time of withdrawal, you have not provided a contractually agreed partial payment yet. Otherwise, the return is free for you. Item which are not able to ship are picked up. Obligations to reimburse payments must be fulfilled within 14 days. The period begins for you with sending your cancellation explanation or the thing, for us with their receipt. Obligations to reimburse expenses must be fulfilled within 14 days. The period begins with the declaration of revocation, for us with their receipt.

The right of withdrawal is excluded for goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to their condition for a return or can spoil quickly or whose expiration date has passed.

End of revocation

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