Frequently Asked Questions (FAQ)

Is there mold on the cigar?

In most cases it is just a 'natural' efflorescence, especially with habanos and inside tubes this happens quite often. This natural efflorescence, or bloom, can be completely removed from the cigars cover and leaves no traces.

Mold on the other hand has a very sharp and unpleasent scent and leaves noticeable marks on the cigars cover when trying to remove the bloom.

Another evidence for Mold is the settle on the burning end of the cigar, from there it traces along the cigar.

Here you will find a small "novel" on the subject cigars-blossom from a proven expert

What are the abbreviation TAM TAF HAM und MM?

Those describe the different ways of production:

TAM = Totalmente a mano (Handmade Longfiller)
TAF = Totalmente a mano  (Handmade Shortfiller)
HAM = Hecho a mano         (Handmade in Cuba)
MM  = Machine Made

Defekter Karton?

Sollten sie einmal einen defekten Karton überreicht bekommen, nehmen sie diesen bitte nicht an.

So können wir den Transporteur haftbar machen. Wird der Karton von Ihnen angenommen, liegt der Schadensersatz an sie bei uns.

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